For Emergencies - Dial 911

Ambulance billing is performed by:

LifeQuest Services (EMS MC)
N2930 State Road 22
Wautoma, WI  54982
1-800-786-4911 phone
1-844-860-8670 fax

To view/pay invoices online:  www.emsmc.com/patient-portal

Wausau Fire Department's Notice of Privacy Practice

The City of Wausau Fire Department has been providing emergency medical services (E.M.S.) to the City of Wausau and surrounding communities since 1972, With Wausau holding the first EMT class in the state. Wausau Fire paramedics are cross-trained as firefighters also. We take tremendous pride in providing high quality emergency medical care to our citizens.

Contracted Response Territory and Population

The Wausau Fire Department is a Licensed EMS provider within the State of Wisconsin. All of our ambulances are licensed to the Critical Care Paramedic level which is the highest level for ground transport units in the state. We maintain staffed ambulances with two firefighter/paramedics within each fire company. Each ambulance carries advanced life support drugs, a cardiac monitor defibrillator, Zoll AutoPulse device for compressions, video laryngoscopes, and other advanced EMS equipment to provide the highest level of care when firefighters arrive at the patient's side.

EMS is the highest demand on our service and requires all operations personnel working as a team to provide seamless coverage around the clock for our citizens and visitors. We are proud to maintain an average response time of less than 4 minutes throughout our community. All of the cities three fire stations are also equipped with ALS fire engines.  Engine companies are utilized to assist on EMS calls of a serious nature such as chest pain, difficulty breathing, strokes, head injuries, drowning, and serious trauma. Many times the department’s three ambulances are tied up on medical emergencies, the departments three ALS engine companies will first respond to provide immediate medical care. This tactic greatly reduces the time of having trained medical personal respond to your emergency.

We respond to around 5,000 EMS incidents per year with that number only growing larger and larger. We typically transport patients to hospitals within the Wausau Metro area including Aspirus Wausau Hospital (an ACS Accredited Level 2 Trauma Center), and Marshfield Medical Center - Weston Hospital. Selection is based on patient preference or appropriate facility based on the patient's condition.

Wausau Fire Department EMS personnel are well trained. It takes over two years of education to become a Nationally Registered Paramedic in most cases. Personnel receive additional certification training in area such as ACLS-EP (Advanced Cardiac Life Support-Experienced Provider), PALS (Pediatric Advanced Life Support), and PHTLS (Pre-Hospital Trauma Life Support) and even some members achieving the certification of Critical Care Transport Paramedic License.

Our Emergency Medical Services is under the medical direction of Dr. Daniel Judd, D.O. Our paramedics are very well versed in 12 lead EKG interpretation and advanced pharmacology as well as advanced airway management. Paramedics are also able to activate Cardiac Catheterization Lab Teams and Stroke Teams from the field during critical patient encounters.

The Wausau Fire Department strives to provide highest quality emergency medical services to the citizens of Wausau and its surround communities.

The Wausau Fire Department is a recipient of the 2024 American Heart Association Mission: Lifeline Gold Target Heart Attack award and is part of an elite group of prehospital providers recognized by the American Heart Association for commitment and success in implementing a higher standard of care, by ensuring that every STEMI patient receives treatment according to nationally accepted evidence-based guideline recommendations and standards.  This achievement award is for the Wausau Fire Department's commitment to offering rapid and research-based care to people experiencing the most severe form of heart attacks and strokes, ultimately saving lives.  This award highlights the collaboration and contributions of both prehospital and hospital providers.  This time-critical award level is limited to those agencies that provide patient transport to STEMI-receiving and STEMI-referring centers. 

 The City of Wausau Fire Department is a CAAS-accredited ambulance service.  It is one of over 180 ambulance services in the country to complete the voluntary review process, including a comprehensive application and on-site review by national experts in EMS.  With this achievement, The Wausau Fire Department became only the third accredited ambulance in Wisconsin.  Achieving CAAS accreditation represents the Wausau Fire Department's firm commitment to providing excellent service to our patients and community.  The EMS division continuously strives towards improvement and view the accreditation process as a tool to measure our organization against the highest standards in the nation.  Only the top 1% of ambulance services in the U.S. have achieved CAAS accreditation.